How To: Reset Members Password

When Members are having issues with their password, they can click Reset Password to receive an e-mail to reset their password. AMO also has the ability to let you reset their password for them, please see below for a step by step guide.

1. To get started, navigate to Member Management >> Individuals

2. Search for the Individual, Click the Edit Icon next to their record

3. On the following screen, next to their Username & Paid Thru Date will be a Password with a “Click to Reset” link.

4. The screen below will now appear, either click “Click To Send A Reset Password Email” or manually enter their password for them.
*Please see the following Support Article:Getting Started: Password Requirements