Support Center > Members & Contacts

If you can’t find the answer to your questions below, please email us at help@amohq.com or call us at 866-381-9951

Getting Started: Paid Thru Dates

What are Paid Thru Dates? Paid Thru Dates are the core of AMO’s dues renewal and membership structures. A member’s Paid Thru Date is the last day that they have full membership access. Your association may have a rolling dues structure, where members can renew at...

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Getting Started: Dues Contacts

Dues contacts are typically used when setting up organization memberships. When looking at an organization’s profile and clicking on the Contacts/Individuals tab, you’ll see a drop-down to select a Dues Contact and Primary Contact You can only select one Dues Contact...

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Getting Started: Primary Contacts

What is a Primary Contact? Primary contacts are typically used when setting up organization memberships. When looking at an organization’s profile and clicking on the Contacts/Individuals tab, you’ll see a drop-down to select a Primary Contact and a Dues Contact. You...

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Getting Started: Messaging Tools

Getting Started with AMO’s Messaging Tool AMO’s Messaging Tool, located in the Member Management tab in the left navigation, facilitates easy and effective communication with your contacts. You can use it to distribute weekly newsletters, send out emails to specific...

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Getting Started: Password Requirements

Getting Started: Password Requirements AMO has increased it's password requirements to strengthen and consistently enforce more rigorous password rules for overall security. The current password requirements are the following: Between 8 and 25 Characters...

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How To: Reset Members Password

How To: Reset Members Password When Members are having issues with their password, they can click Reset Password to receive an e-mail to reset their password. AMO also has the ability to let you reset their password for them, please see below for a step by...

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How To: Add Custom Fields to Individual / Org

How To: Add Custom Fields to Individual / Org AMO has made a recent update to allow Custom Fields to be added to an Individual & Organizations records, this is a very powerful feature that can work in many different ways to make AMO be able to have...

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How To: Add Custom Fields to Member Types

How To: Add Custom Fields to Member Types AMO has recently added the powerful ability to add Custom Fields to Member Types. If you haven't created a Member Type or Custom Fields yet, please first read these following support articles: - How To: Add /...

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How To: Display Custom Fields for Individual

How To: Display Custom Fields for Individual AMO has recently added a new feature to allow Individual Members to update their own Custom Fields in the My Profile Area of the Member Center if enabled. If you haven't created Custom Fields yet, please first...

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How To: Add / Edit an Organization

How To: Add an Organization To Get Started: 1. Navigate To Member Management >> Organization 2. Click the "Green Plus" Icon to add a new Organization 3. A screen will appear to fill out some General Information about the Organization. - Enter the...

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How To: Add / Attach a Member Type

How To: Add / Attach a Member Type After you import your membership data into AMO, you may need to add an additional member type and connect it to an individual or organization. To add a new member type, 1. Navigate to Member Management >> Member...

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How To: Add / Edit Individuals

After your initial import of data, you may need to add additional individuals or organizations to your database. How To: Add Individuals 1. To do so, navigate to Member Management >> Individuals 2. Click the "Green Plus" button to add a new individual   3. After...

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How To: Private Groups

You may already have your users participating in groups which have their own Discussion Boards, Broadcast Messaging, Calendars, and Shared Documents but now you can make the entire group private! This feature has been requested for internal staff purposes, ad hoc...

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How To: Add Members to Groups

Now that you’ve created your group, it’s time to add members to it if you want these members to auto-join the group.   Click “edit” on the group you would like to add a member to from the list of groups. Scroll down the page past the “Current Participants” and down to...

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How To: Convert Ind. Members to an Organization

You might have multiple people from an organization or company that have previously been paying as individual members. Perhaps their company has decided they would like to cover the cost of membership and make one payment for all employees. AMO can help you provide...

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How To: Find Archived Email Messages

View a list of your historical messages: Head to Member Management >> Reports >> Select Messaging Report in the Report Type drop down. Fill out any of the filter fields to refine your search, or simply hit the “Get Report” button to see the entire list....

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