We have compiled a list of commonly asked questions for you to make an informed decision and to share how others are using AMO for Associations to streamline their operations.

QUESTIONS AND ANSWERS

Q: Can My Current Membership Directory be transferred to AMO for Associations ?
A: Yes. AMO for Associations comes with an import feature to make directory creation easy.

Q: Is there a way for members maintain their own address, telephone and email information?
A: Yes. You can choose to permit your members to update their own information. AMO for Associations also provides a means for you to periodically remind members to review and update their personal information.

Q: Is our data secure if it is hosted by Association Management Online?
A: Yes. Data is secure multiple ways: 1) All data is encrypted. 2) Data is backed up nightly. 3) Data is maintained at a state-of-the art secure facility. 4) Our server drives are redundant. If a drive ever goes down, another automatically takes over. 5) It is your data. Association Management Online will never, ever, share or sell your data or contact your members.

Q: I'm not sure if our association will allow its members to see other members' data. Can we elect not to permit this initially and allow it later on?
A: Yes. It's up to you and it's easy to make a switch if you decide to permit viewing later on.

Q: Does AMO for Associations offer reports and online queries?
A: Yes. Data can be viewed online and printed. AMO for Associations offers extensive selection criteria and report format options.

Q: Our organization has quarterly events for its members. Can I use AMO for Associations to create those events and allow our members to register for them online?
A: Yes. AMO for Associations provides an easy and intuitive way for you to setup events. You decide, with each event, whether members can register online.

Q: My organization has monthly events that have more than one activity. Can I use AMO for Associations to manage these events and activities?
A: Yes. AMO for Association's Event functionality can easily accommodate events that have multiple activities.

Q: Is there a way for guests to register for our events?
A: Yes. Activities within events in AMO for Associations can be setup to permit guests to register for them.

Q: Does AMO for Associations allow us to set the maximum numbers of registrations for events, allow for discounts, and control the registration start date and end dates for events and activities?
A: Yes, Yes, and Yes. All of these options are easy to setup so you can control your events and activities.

Q: Can we permit cash, check, and/or credit card processing for event registrations?
A: Yes. You can easily do any or "all of the above" with AMO for Associations.

Q: Some of our members have email and others don't. Is there an easy way we could send our monthly newsletter in an efficient manner?
A: Yes. AMO for Associations knows which members prefer email, and which don't. Your newsletter can be sent as an attachment to a broadcast message for those who prefer email and address labels and/or mail-merged letters can be printed through AMO for Associations for those who prefer US Mail.

Q: Does AMO for Associations have a bulletin board feature?
A: Yes. The AMO for Associations Forum module allows members to easily discuss any number of subjects. The Forum also allows users to subscribe to specific topics and receive email notification of new responses.

Q: We have a large membership. Can we group members by interests, committees, or other categories for reporting, broadcast email, and other purposes?
A: Yes. AMO for Associations allows membership organizations to easily create committee and other "category groups". The administrators of the organization can set as many or as few of these "category groups" as they would like. These "category groups" can then be used as selection criteria for reports, online queries, and broadcast messages. Some of our clients use "category groups" to add members who only want to receive broadcast messages, such as newsletter groups, as well as to define people who have or will attend events but are not full members.

Q: Can we process dues online?
A: Yes. AMO for Associations not only process's dues but allows you to easily generate and even print dues and/or other invoices, payment receipts, status reports, and adjustment reports. You can also email members any of this information, create and print mailing lists, mailing labels, and badges for paid events attendees. All this plus other customizable options help keep your dues management process running absolutely smooth.

Q: Can AMO for Associations be integrated with our website?
A: Yes. AMO for Associations and its parent organization, ArcStone Information Services, LLC, can assist your organization with the most basic to the most complex integration. AMO for Associations provides an easy to use content editor that will allow virtually anyone in your organization to easily create html content for your website with no programming necessary.

Q: Can we track and reach event guests for mailings and future promotions?
A: Yes. Guest data is maintained in AMO for Associations for future use. Many of Association Management Online's clients use this information to promote membership.

Q: Can we copy and paste items from Word or other documents into our broadcast messages in AMO for Associations?
A. Yes. Our customers sometimes find it easier to create content in Word or another program, then copy and paste it into AMO for Association's content editor to create html content.

Q. Can Association Management Online host our website and provide us with email services?
A. Yes. AMO for Associations and its parent company, ArcStone Information Services, LLC, offer a full-range of services to our customers from custom internet applications to search engine optimization.

Q. Our organization does not have a large budget for training and implementation. How can our AMO for Associations implementation be accomplished efficiently?
A. Association Management Online & ArcStone Information Services, LLC have developed many time-saving tools to make your implementation run smoothly and efficiently. We also utilize web-based training to minimize travel time and expenses.